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Shipment Discrepancy Policy

Shipment Discrepancy Policy

Upon receipt of your books, please ensure you inspect the condition carefully. Should you find the books damaged, identify a short or over-shipment and/or suspect part of the shipment has been lost, please contact Books By The Bushel’s Customer Care Department immediately (within 72 hours) at 1-877-251-6598 or locally at 937-526-0062.

Damaged Products:

We ask that you report to Customer Service the receipt of a damaged product within 72 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages

Missing Products:

Upon receipt, verify product count and reconcile with Packing Slip.  Make note of the number of boxes you received and the tracking numbers listed on the shipping label on each box. Notice of the discrepancy is required for credit and should be submitted within seventy-two (72) hours after delivery of the shipment.

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