Common Questions (FAQ)
|What is the condition of our books?|
|We purchase new books. Many of our books are last-copy books, meaning the publisher is no longer printing this book or changing the cover. Some of these books will have a small red or black mark on the bottom of the book. These books are still brand new, and the mark does not affect the cover/pages of the books. Our last copy books are deeply discounted by the publisher, which allows us to pass the savings on to your program.
|Are there discounts for large quantity purchases?|
|Some of our books list a bulk price discount. If you are interested in a bulk order of 1,000+ books (minimum of 1,000 copies of a single title), we will gladly look into it. While we cannot guarantee the availability of any specific title, we have extensive publisher relationships. We can often arrange a bulk special order to meet your book needs and those of the kids you serve. Please contact us with as many details as possible (Title, Author, ISBN).|
|I can't find the book I am looking for. Can you help?|
|We work with hundreds of publishers and may be able to find what you are looking for. We are always glad to search our resources.
Contact Us with as many details as you can (Title, Author, ISBN)
|Are you a Sole Source Supplier?|
|Review our Sole Source letter HERE|
|How can I place an order?|
You have several options for placing an order with us:
|What payments types do you take?|
|Can I save my credit card information for future orders?|
Yes. All credit card data stored on your account is protected by PCI compliant encryption. Please do not send any written/email communication with your credit card data to Books By The Bushel. To store your credit card on your account:
Sign into your account. Click My Account link at the top of our website. Click Payment Methods and add your payment method(s) here. These will be saved and ready the next time you check out*.
*Note: You will be asked to re-enter the credit card number the first time you ship to an address.
|Do you charge sales tax?|
|We currently collect sales tax for the following state(s): Ohio (OH), Michigan (MI), Illinois (IL), Kansas (KS), North Carolina (NC)
If you are a tax exempt customer (in any state), please send us your tax exempt certificate to keep on file.
*Please note it can take up to 1 business day for your tax exempt status to be updated in our system. Once updated you must log into your account before placing an order, or you will be charged tax.
|Can I receive a quote?|
|We are happy to create a quote for our customers who require them to obtain Purchase Orders. You can create a quote from our website using the payment method "Pending Order/Quote" during the checkout process. Or you can request a quote by calling us at 1-877-251-6598, or by email.
*Please note quotes are only good for 30 days. Items will be held for a maximum of 30 days.
|Will my shopping cart be saved?|
|Any shopping cart created while logged into your account will be saved for 30 days and will be available to you the next time you log in—even if you log in from a different computer. If you wish to save a list of items for a longer period of time you can add items to your Wish List (by clicking the heart symbol next to the "add to cart" button). Please note: Adding an item to your shopping cart or Wish List does not reserve the item, and it is possible that it could go out of stock. Items are not reserved until your order is placed. You can only have one shopping cart and one Wish List at a time.|
|How long does it take for my books to arrive?|
|Our goal is to ship within 1 business day of your order! There are exceptions for back ordered items, inventory counts or holidays. We ship via UPS Ground and USPS within the continental United States. Alaska, Hawaii, U.S. Territories and APO/FPO/DPO addresses will ship via USPS.|
|How much is your shipping charge?|
|Can you ship at a later date/multiple dates?|
|Yes, we can ship anytime up to a year after your order. Contact Us for more details.|
|I placed an order with an incorrect shipping address. What should I do?|
If you notice that your shipping address is incorrect please call us right away at 1-877-251-6598 to discuss your options with our customer care team. If you contact us before your item(s) have shipped, in some instances we are able to adjust your shipping address for a fee of 15% of the total order value. If your item(s) have already shipped, we can attempt a UPS intercept for a fee of $17 per box. You can also contact your local UPS facility and request that they hold your package for pick-up at no cost.
If a delivery is unsuccessful due to a customer error, Books By The Bushel is not responsible for reshipment. Once a package has been returned to our warehouse we can reship your item(s) for a fee of 15% of your order total. If you would not like your item(s) reshipped, a restocking fee of 15% of the order total will be assessed prior to issuing any refund. Customer error includes but is not limited to: providing an incorrect shipping address, not providing a PO Box if you have one, or providing a shipping address that is not available for delivery.
|I have multiple sites that order books. What is the best way to have them pick out and purchase their books?|
|We are pleased to offer Pre-Paid Accounts. This is an easy, hassle free way to place money on account for each site. Click here for more details or contact us.|
|How Do I Register for an account with Books By The Bushel?|
To register for an account online:
To sign in:
If you forgot your password:
|How Do I Update My Account/Password?|
|How Do I Update My Addresses?|
|How Do I Download A Copy of My Invoice?|
Did you know, we are a Certified Woman Owned Business?