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Shipping/Returns

Shipping/Returns

Shipping:

US Customers:

We ship UPS Ground/USPS Media Mail. We offer FREE Shipping on all orders over $50, and a flat $5.00 charge for all orders under $50.

*within the continental US/Territories

Canadian Customers:

We ship UPS Ground/USPS Mail. Shipping/Duties & Taxes will be charged at checkout. 

Shipment Discrepancy Policy

Upon receipt of your books, please ensure you inspect the condition carefully. Should you find the books damaged, identify a short or over-shipment and/or suspect part of the shipment has been lost, please contact Books By The Bushel’s Customer Care Department immediately (within 72 hours) at 1-877-251-6598 or locally at 937-526-0062.

 Damaged Products:

We ask that you report to Customer Service the receipt of a damaged product within 72 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won't be able to file a claim with the carrier which means we can't accept responsibility for the damages

Missing Products:

Upon receipt, verify product count and reconcile with Packing Slip.  Make note of the number of boxes you received and the tracking numbers listed on the shipping label on each box. Notice of the discrepancy is required for credit and should be submitted within seventy-two (72) hours after delivery of the shipment.

Returns Policy

Returned items must be in new, unused and re-salable condition and pre-authorization is required. To request a return, please contact Books By The Bushel’s Customer Care Department at 1-877-251-6598 or locally at 937-526-0062.

Returns made up to 30 days after purchase will be issued a full refund, minus the original shipping charges and return shipping charges

Returns made from 31-90 days after purchase will be issued a credit on your account, minus a 10% restock fee, original shipping charges and return shipping charges.

No returns will be accepted after 90 days from purchase date

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

 

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